Media Videos
Windows Media	Quicktime
1a. Today Show 5/1/2007        Part 1 - Don't let customer rage get to you!	1a. Today Show 5/1/2007        Part 1 - Don't let customer rage get to you!
1b. Today Show 5/1/2007        Part 2 - How does Australia compare to the rest of the        world?	1b. Today Show 5/1/2007        Part 2 - How does Australia compare to the rest of the        world?
1c. Today Show 5/1/2007        Part 3 - How do you calm angry shoppers down?	1c. Today Show 5/1/2007        Part 3 - How do you calm angry shoppers down?
1d. Today Show 5/1/2007        Part 4 - Look at every angry customer as an opportunity	1d. Today Show 5/1/2007        Part 4 - Look at every angry customer as an opportunity
2. A Current Affair 29/10/2006	2. A Current Affair 29/10/2006
3. A Current Affair 28/6/2005	3. A Current Affair 28/6/2005
4. Channel News Asia 29/9/2004	4. Channel News Asia 29/9/2004
5. CNBC 28/9/2004	5. CNBC 28/9/2004
6. Today Show 17/8/2004	6. Today Show 17/8/2004
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