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| Media Videos |
1a. Today Show 5/1/2007 - Part 1 - Don't let customer rage get to you!
1b. Today Show 5/1/2007 - Part 2 - How does Australia compare to the rest of the world?
1c. Today Show 5/1/2007 - Part 3 - How do you calm angry shoppers down?
1d. Today Show 5/1/2007 - Part 4 - Look at every angry customer as an opportunity
2. A Current Affair 29/10/2006
3. A Current Affair 28/6/2005
4. Channel News Asia 29/9/2004
5. CNBC 28/9/2004
6. Today Show 17/8/2004
