Terms and Conditions

This Agreement sets forth the terms and conditions for your use of this Messages On Hold website. Your use of this site constitutes your agreement to these terms and conditions.

This Agreement (the “Agreement”) is between you and Messages On Hold Australia Pty Ltd with its offices at Part Ground Floor, Building B, The Garden Office Park, 355 Scarborough Beach Road, Osborne Park WA 6017 Australia.

Subscribing to the newsletters on this website or making any other user registration indicates your agreement to the terms and conditions set forth here.

1. terms of use of this site

Your Rights

Messages On Hold grants you a non-exclusive, non-transferable, limited right to access, use and display this website (the “Site”) and the materials provided hereon, provided that you comply fully with this Agreement. The contents of the Site are only for your personal, non-commercial use. You agree not to interrupt, or attempt to interrupt, the operation of the Site in any way. You must not share this service with any other person or organisation. Institutional subscriptions for schools, libraries businesses and other multiple-user access to the premium or member part of the site can be arranged. Call our Customer Service staff on (08) 9260 4545 Mon-Fri 6am-9pm WST for more information.

If we find that you are not using the service properly we reserve the right to terminate your use of the service immediately and, if necessary, take legal action against you.


It’s Messages On Hold’s policy to maintain your privacy when you visit our site. Please read our privacy policy for more information. If you send us any personal details, we will keep them confidential. When you send us email, we may use your email address to contact you in future. We may contact you for clarification, to answer your query or to inform you of other Kym Illman related ventures & opportunities. We will not sell or pass your details onto a third party.

‘No commercial use’ policy

Our graphics, videos and text may not be used in advertising or for any other commercial purpose. This includes posting to the site any material containing solicitation of funds, advertising, or solicitation for goods and services. Messages On Hold will take all steps open to it to prevent commercial use of its materials, its name, and the name of its other publications. Please report any apparent violation to the Messages On Hold, PO BOX 1949, Osborne Park DC, WA 6916; phone 1800 350 700; or use the contact form.

Copyright and permissions

Messages On Hold owns the copyright for all material presented on this site. Except to the extent necessary for you to download any material on the site for your own personal use, reproduction (including by electronic means) of Get The Message and Marketing Bites publications, in whole or in part, is forbidden without prior written permission (and is never permitted for commercial purposes). Address requests to Kym.

All literary and artistic works and compilations of information are the subject of Australian and International copyright © Messages On Hold 1988-2005. The trade marks kymillman.com™, Messages On Hold™, Get The Message™, The Future IS Customer Service™ and Marketing Bites™ and one or more artistic works are trade marks of Messages On Hold. All rights reserved.

Links to other sites

Links within this site are provided for your information. Messages On Hold does not endorse and has not necessarily verified any of the information available through the use of any link found within the site.

Special note for Webmasters

If you are interested in making a link from your site to kymillman.com, please email the Web Content Manager.

You may not copy or use any of the graphics (or other elements) from this site within another site – any link to us should be provided as a text link only.

You may not link to this site within a frame in your site.

Messages On Hold will take all steps open to it to prevent links to its site which fall outside these requirements.

Corrections to the site

Messages On Hold Australia has the right to correct any errors or omissions, and change any portion of the site without notice. If you find an error, please report it to the Web Content Manager.


For the purposes of all sales transacted on this site, the seller is:

Messages On Hold Australia Pty Ltd, Part Ground Floor, Building B, The Garden Office Park, 355 Scarborough Beach Road, Osborne Park WA 6017 Australia.
Phone: +61 08 9260 4444
ACN: 009 438 528
ABN: 47 009 438 528


All prices are stated in Australian dollars and include GST where applicable. If you require a currency converter, click here http://www.oanda.com/converter/classic.

Your rights

Under Australia’s Trade Practices Act and related state and territory fair trading laws you have inalienable rights and remedies available to you if you consider something you purchase from this site (single-use access, subscription access or a product from our shop) is not of the standard you expected given its price and the way it was described. These rights are in addition to and not limited by the information below about our cancellation, refunds & returns policy.


Please direct any complaints in the first instance to:

Messages On Hold

E-mail: Kym
Phone: +61 08 9260 4444

Messages On Hold does not belong to any independent dispute resolution programs. If you feel your complaint has not been handled adequately by us you should refer to your home state or territory department of consumer affairs or fair trading.

Refunds & returns

You may return any damaged product sold through our online shop within 30 days for a prompt refund of its purchase price. Shipping costs will be refunded if the problem is a result of our error. Please make sure that you include the original packing slip with the product and that it is securely wrapped. Send the package to:

Messages On Hold Australia Pty Ltd, Part Ground Floor, Building B, The Garden Office Park, 355 Scarborough Beach Road, Osborne Park WA 6017 Australia.


Products ordered online will be despatched via Australia Post within two working days if in stock. We will notify you by email of the shipping date of your product for one off purchases. If the product you want isn’t in stock, you’ll be notified by email, giving you an expected shipping date.

Access to digital product(s) will be delivered to your nominated email address within 24 hours.


All details, including credit card information, submitted through this site pass through PayPal’s secure server, which offers 128-bit encryption.

Changes to these terms and conditions

Messages On Hold Australia may modify these terms and conditions at any time without providing notice to you. Your continued use of the site after such a modification constitutes your acceptance of that modification. For this reason we provide a link to the terms and conditions at the bottom of every page — you should check them each time you visit, because you are bound by them if you use the site.