Entrepreneur | Business Mentor | Author | Photographer
Kym Illman is an Australian entrepreneur, business mentor, photographer and best-selling author.
Born in Adelaide, South Australia, Kym is the son of a former state cricketer and a small business owner. Being the eldest of three children taught him to lead as well as listen. Kym credits his parents with instilling in him the qualities of persistence, intensity and curiosity. This and his passion for finding the often overlooked opportunity have helped him develop into the trailblazing entrepreneur he is today.
In his early years Kym travelled around Australia with roles as a mobile DJ, radio announcer in Darwin and audio engineer at Channel Nine. In 1988 he struck out on his own and founded audio advertising company Messages On Hold.
Kym’s dedication to customer service and his famous ambush marketing tactics turned Messages On Hold into an international success. With offices in Australia and Singapore it now services clients in 18 countries.
Today Kym divides his time between his position as Messages On Hold’s managing director and his many passions, in particular photography. A father of two and husband of one (his wife Tonya also works at Messages On Hold), he’s also a devoted community caretaker, highly regarded for his promotion of WA coastal town Lancelin and his commitment to the Lancelin Pirates Football Club.
Married to: Tonya Illman
– Messages On Hold
– The Message Group
– The Future IS Customer Service
– Africa on Safari
– Lancelin: Western Australia’s Coastal Gem
With photography, every day brings something new. I try to capture the new with new angles and new technology to get something unseen – something striking.
Ambush marketing put Messages On Hold on the map. Bloody effective… if you have balls of steel!
Good customer service is like a bolt from the blue: It’s unexpected and leaves you speechless. I love it.
Drenched in LED lights and synchronised to music, Kym’s lighting displays have raised tens of thousands of dollars for charity. His 2011 display became an international hit with millions viewing it on YouTube after Ellen DeGeneres featured it as her video of the week.