Ever felt like you learn best while you’re laughing out loud? You should read “The Future IS Customer Service” – Kym Illman’s highly-entertaining collection of customer service anecdotes that will quickly show you the highs and lows of the service industry!

This whirlwind book catalogues a lifetime of experience as a customer and as a business owner, and takes readers on a journey through the best – and the worst – customer service experiences world-wide.

You won’t be able to put it down!